A credit/refund will only be given if a product is deemed to be faulty and the correct proof of purchase is supplied. This excludes scissors, electrical appliances, hair extensions, discounted or deleted item. In some cases products may be sent back to the supplier for evaluation and they will deem if the product is faulty. Final decision on if a product is to be replaced will be at their discretion.
We will only accept exchanges on products that have been purchased at Revive Salon Supplies within 30 days. The product must be accompanied by the relevant proof of purchase. There is to be no exchange on scissors, electrical appliances, discounted or deleted items, brushes, combs, hair extensions and waxing products.
Please choose your electrical items carefully as there is no exchange. If the item is faulty, then it will be repaired under a valid warranty which must be accompanied with a proof of purchase receipt.
Please choose carefully as we do not refund or exchange scissors. If a genuine fault is found, scissors are sent back to the manufacturer and decision on repair or refund will be at their discretion.
If a product is faulty (ie not doing what it is supposed to do or is significantly different from its description), then you may be eligible for a credit or exchange.
We make every effort to ensure our products arrive in good condition; however if you receive a damaged item, please contact us on 03 9798 5711 for customer service.
Incorrect Goods Supplied
We make every effort to supply you with the products you have ordered, however if you receive incorrect goods then you are required to call us on 03 9798 5711 for customer service within 48 hours of receiving the goods.